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IMPORTANT INFORMATION

Please read through this important information and our terms and conditions before placing a booking.

DELIVERY LOCATIONS

We deliver to locations within 30 minutes of LS16 6AX free of charge. An additional delivery charge of £20 will be required for locations over 30 minutes and below 45 minutes travel – this is to cover our petrol, staffing & time cost. We will email you following your booking to confirm the delivery charge required. We are sorry but, we do not deliver to locations more than 45 minutes from LS16 6AX. Please click here and enter your postcode to check your traveling time.

DELIVERY

Delivery of the hot tub will be made the day before your first booking date to allow the water to be heated overnight ready for your booking date. If you would like us to fill with using your hot water, we may deliver on your first booking date at your request. To fill with hot water you will need a combi boiler and tap adaptor.

COLLECTION

Collection of the hot tub will be made any time, of your choice, up to 5pm on your last booking day.  We use pumps to pump the water out to an area or drain within 10 metres of the tub. You do not need to be in when the tub is collected, but we will need access to power to use our pumps – you can hang one of your extension leads out your window if needed.

WATER TEMPERATURE

If we are filling with cold water, we will deliver your tub the day before your booking date so it has time to heat overnight as it takes up to 24 hours to heat up to max temperature depending on outside temperature. Unfortunately, we can not guarantee water temperature on your first booking day. If booking for one day or night only, we would like to make it clear what to expect with regards to water temperature. If you wish for maximum temperature and enjoyment on your party day, we recommend you either have a preferred delivery time as early as possible or you book the day before as well.

1 DAY BOOKINGS

You are welcome to book for one day, with a special extended 8pm collection time. However, if you wish for an overnight hire, you will need to book over 2 days or more. Please see above for delivery and collection arrangements.

GAZEBOS

These aren’t your standard blow away flimsy gazebos – our gazebos are heavy duty premium pop-up style.

Due to safety in the wind – no side panels are provided but the gazebos come with land anchors and ratchet straps to make sure it has no chance of blowing away, whether they are sited on grass or hard standing ground.

Select one by adding one on the “Gazebo?” section on the booking form.

WHAT'S INCLUDED

You will receive your hot tub, luxury astroturf flooring, floor protector, full chemical kit, net, 2 x filters and floating spa bar. We setup and take away everything for you!

BOOKING DEPOSIT & PAYMENT

You can pay in full or secure your booking with a £20 booking deposit. The remainder can be paid on or before your tub delivery by cash.

SECURITY DEPOSIT

We do not take a security deposit on delivery, however by agreeing to the terms and conditions you are liable for any damages up to £250.00.

SIZE REQUIREMENTS

For your hot tub you will need only 2 metres x 3 metres level surface either grass or hard ground. For gazebos you will need 4m x 4m. If you would like us to come round and check everything is okay, just let us know!

BANK HOLIDAYS

We have special offers running for each of the Bank Holidays, therefore we have grouped the full weekend hires for you to take advantage of. Hover over the ⓘ for more information. If you would only like to book for a few days rather than the full period, please contact us.

HOW TO BOOK
  1. Select the day(s) you wish to hire your hot tub by clicking on the day you’d like it ready for and then the day you’d like it collected on the calendar below
  2. If you wish to add a gazebo, select this via the “Gazebo” section
  3. Enter your contact and address details
  4. After completing all information, select whether you wish to pay by PayPal or credit/debit card and click “book now” to enter your payment details

do you have any questions?

Frequently Asked Questions
T 0113 415 5542
E hello@thevelvethottub.com

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