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IMPORTANT INFORMATION

Please read through this important information and our terms and conditions before placing a booking.

DELIVERY & COLLECTION

Delivery of the hot tub will be made on the evening of Monday or Thursday or earlier if possible. Setup and instructional demonstration will take 30-40 minutes with a further hour to two hours to fill depending on your water pressure.

Collection of the hot tub will be made on Monday or Thursday at a time good for you before 5pm. We use pumps to pump the water out to an area or drain within 10 metres of the tub. You do not need to be in when the tub is collected, but we will need access to power to use our pumps – you can hang one of your extension leads out your window if needed.

WHAT'S INCLUDED

You will receive your hot tub, luxury astroturf flooring, floor protector, full chemical kit, net, 2 x filters and floating spa bar. We setup and take away everything for you!

WHEN WILL MY TUB BE READY?

The water takes up to 24 hours to heat up from cold to max temperature depending on outside temperature. Unfortunately, we can not guarantee water temperature before this time.

DELIVERY LOCATIONS

We deliver to locations within 30 minutes of LS16 6AX free of charge. An additional delivery charge of £20 will be required for locations over 30 minutes and below 45 minutes travel – this is to cover our petrol, staffing & time cost. We will email you following your booking to confirm the delivery charge required. We are sorry but, we do not deliver to locations more than 45 minutes from LS16 6AX. Please click here and enter your postcode to check your traveling time.

BOOKING DEPOSIT & PAYMENT

You can pay in full or secure your booking with a £20 booking deposit. The remainder can be paid on or before your tub delivery by cash.

SECURITY DEPOSIT

We do not take a security deposit on delivery, however by agreeing to the terms and conditions you are liable for any damages up to £250.00.

SIZE REQUIREMENTS

For your hot tub you will need only 2 metres x 3 metres level surface either grass or hard ground. If you would like us to come round and check everything is okay, just let us know!

BANK HOLIDAYS

We have special offers running for each of the Bank Holidays, therefore we have grouped the full weekend hires for you to take advantage of. Hover over the ⓘ for more information. If you would only like to book for a few days rather than the full period, please contact us.

HOW TO BOOK
  1. Select the dates you wish to hire your hot tub by clicking on the Thursday to Monday OR Monday to Thursday on the calendar below
  2. Enter your contact and address details
  3. After completing all information, select whether you wish to pay by PayPal or credit/debit card and click “book now” to enter your payment details

do you have any questions?

Frequently Asked Questions
T 07399 622 367
E hello@thevelvethottub.com

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